Hi,
We are facing issue with Acrobat XI professional :
When closing file on :
1) Windows 7 Enterprise 32 bit machine Acrobat is crashing and we are getting following error in event log :
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: BIB.dll, version: 1.2.2.1, time stamp: 0x505fd1e5
Exception code: 0xc0000005
Fault offset: 0x00002d4b
Faulting process id: 0x25c8
Faulting application start time: 0x01ce8d055ae6dd84
Faulting application path: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat 11.0\Acrobat\BIB.dll
Report Id: a8a6b7db-f8f8-11e2-8b05-005056c00008
2) Windows 7 Enterprise 64 bit machine Acrobat is crashing and we are getting following error in event log :
Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
Faulting module name: Acrobat.dll, version: 11.0.0.379, time stamp: 0x505fd1b6
Exception code: 0xc0000005
Fault offset: 0x0003c672
Faulting process id: 0x1700
Faulting application start time: 0x01ce8d0c8d2d4049
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll
Report Id: 094e5077-f900-11e2-befb-000c298aec38
We also tried after intalling Acrobat update (11.0.3) but still facing same issue.
Addition to this : We have Custom plug-in for Adobe Acrobat. This plug-in is compiled and build without ADM library.
As per this post we donot require ADM libraries anymore : http://forums.adobe.com/thread/1082976
Following is the DEBUG LOG when debugging the plug-in code :
The thread 'Win32 Thread' (0x2284) has exited with code 0 (0x0).
'Acrobat.exe': Unloaded 'C:\Program Files\Adobe\Acrobat 11.0\Acrobat\AXE8SharedExpat.dll'
The thread 'Win32 Thread' (0xcb4) has exited with code 0 (0x0).
The thread 'Win32 Thread' (0x2598) has exited with code 0 (0x0).
'Acrobat.exe': Unloaded 'C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll'
'Acrobat.exe': Unloaded 'C:\Program Files\Adobe\Acrobat 11.0\Acrobat\CoolType.dll'
'Acrobat.exe': Unloaded 'C:\Program Files\Adobe\Acrobat 11.0\Acrobat\AGM.dll'
The thread 'Win32 Thread' (0xdd0) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x1d0c) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0xf04) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x13d0) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x1fd0) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x1058) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x198c) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x974) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x201c) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x220c) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x26e8) has exited with code 1 (0x1).
The thread 'Win32 Thread' (0x26ec) has exited with code 1 (0x1).
First-chance exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
Unhandled exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
First-chance exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
Unhandled exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
First-chance exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
Unhandled exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
First-chance exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
Unhandled exception at 0x08d32d4b in Acrobat.exe: 0xC0000005: Access violation writing location 0x0d2d5edc.
The program '[4292] Acrobat.exe: Native' has exited with code -1073741819 (0xc0000005).
I also came across a post where they mention to run Acrobat as Vista / Windows 7 Compatibility mode. :http://forums.adobe.com/thread/792700
Thanks in Advance.
